What is Doow Puzzle?
Doow Puzzle is an online store based in Rocky Mount, North Carolina, specializing in premium wooden puzzles designed for mindful play, relaxation, and gifting.
We operate exclusively online and ship orders directly to customers across the United States.
Are your puzzles made of real wood?
Yes. All Doow Puzzle products are made from natural wood materials.
Please note that wood grain, color, and texture may vary slightly from product images due to the natural characteristics of wood.
Are wooden puzzles safe for children?
Our wooden puzzles may contain small pieces.
Choking Hazard: Not suitable for children under 3 years old unless otherwise stated on the product page.
Adult supervision is recommended for younger children.
What payment methods do you accept?
We accept the following secure payment methods:
- Credit & Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
- PayPal
All payments are processed in U.S. Dollars (USD).
Is my payment information secure?
Yes. Our store uses:
- SSL encryption
- PCI DSS–compliant payment processors
We do not store your full credit card information on our servers.
How long does shipping take?
Order processing: 1–3 business days (Monday–Friday)
Delivery time:
- Standard Shipping: 3–7 business days.
- Expedited Shipping: 2–3 business days.
Please note: Delivery times may vary due to carrier delays, weather conditions, or peak shipping seasons.
How can I contact customer support?
- Email: support@doowpuzzle.com
- Address: 3121 Ridgecrest Dr, Rocky Mount, NC 27803-1222, United States. Mon-Fri, 10:00 AM – 6:00 PM (GMT-05:00) Eastern Standard Time (New York).