DoowPuzzle is an online store based in Rocky Mount, North Carolina, specializing in premium wooden puzzles designed for mindful play, relaxation, and gifting.

We operate exclusively online and ship orders directly to customers across the United States.

Yes. All DoowPuzzle products are made from natural wood materials.
Please note that wood grain, color, and texture may vary slightly from product images due to the natural characteristics of wood.

Our wooden puzzles may contain small pieces.

Choking Hazard: Not suitable for children under 3 years old unless otherwise stated on the product page.
Adult supervision is recommended for younger children.

What payment methods do you accept?

We accept the following secure payment methods:

• Credit & Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)

• PayPal

All payments are processed in U.S. Dollars (USD).

Yes. Our store uses:

• SSL encryption

• PCI DSS–compliant payment processors

We do not store your full credit card information on our servers.

Order processing: 1–2 business days (Monday–Friday)

Delivery time:

East Coast: typically 1–3 business days

Central & West Coast: typically 3–5 business days

Delivery times are estimates and may vary due to carrier conditions.

How can I contact customer support?

Email: support@doowpuzzle.com.
Response time: Within 12 business hours (Monday–Friday).