What is Doow Puzzle?
Doow Puzzle is an online store based in Rocky Mount, North Carolina, specializing in premium wooden puzzles designed for mindful play, relaxation, and gifting.
We operate exclusively online and ship orders directly to customers across the United States.
Are your puzzles made of real wood?
Yes. All Doow Puzzle products are made from natural wood materials.
Please note that wood grain, color, and texture may vary slightly from product images due to the natural characteristics of wood.
What payment methods do you accept?
We offer a variety of secure payment options through Shopify Payments and trusted providers to ensure your convenience. We currently accept the following:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
- Digital Wallets: Apple Pay, Google Pay, Shop Pay.
- PayPal: You can check out quickly using your PayPal balance or any payment method linked to your PayPal account.
Is my payment information secure?
Yes. Our store uses:
- SSL encryption
- PCI DSS–compliant payment processors
We do not store your full credit card information on our servers.
How long does shipping take?
Order processing: 1–3 business days (Monday–Friday)
Delivery time:
- Standard Shipping: 3–7 business days.
Please note: Delivery times may vary due to carrier delays, weather conditions, or peak shipping seasons.
How can I contact customer support?
- Email: support@doowpuzzle.com
- Address: 3121 Ridgecrest Dr, Rocky Mount, NC 27803-1222, United States. Mon-Fri, 10:00 AM – 6:00 PM (GMT-05:00) Eastern Standard Time (New York).