Last Updated: December 25, 2025

At DoowPuzzle, we aim to provide a secure and transparent checkout experience. By placing an order on our website, you agree to the following payment and billing terms.

1. ACCEPTED PAYMENT METHODS

We accept the following secure payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB.

PayPal: Secure express checkout through your PayPal account

Available payment options will always be displayed at checkout.

2. CURRENCY

• All prices and transactions are processed in U.S. Dollars (USD).

• If you are purchasing from outside the United States (including Canada), your bank or payment provider may apply currency conversion or international transaction fees. These fees are determined by your financial institution and are not controlled by DoowPuzzle.

3. PAYMENT SECURITY

We take payment security seriously.

• Our store is powered by a PCI DSS Level 1–compliant e-commerce platform (such as Shopbase).

• All transactions are protected using SSL (Secure Socket Layer) encryption.

• DoowPuzzle does not store full credit card numbers or sensitive payment details on our servers.

• Payment information is processed securely by trusted third-party payment providers.

4. ORDER AUTHORIZATION

• When you click “Complete Order”, your selected payment method will be authorized and charged.

• If a payment authorization fails, the order will not be processed.

• To avoid delays, please ensure your billing information matches the details on file with your payment provider.

5. BILLING INFORMATION CHANGES

• Billing information cannot be modified after an order has been placed.

• If you need to cancel an order due to incorrect billing details, please contact us within 2 hours of purchase for assistance.

6. REFUNDS & CANCELLATIONS

• Approved refunds for cancelled orders or returns are issued to the original payment method.

• Refund processing times typically range from 3–5 business days, depending on your bank or payment provider.

• For full details, please review our Returns & Refunds Policy.

7. BILLING CONTACT INFORMATION

If you have questions regarding billing or charges, please contact us:

DoowPuzzle
Address: 3121 Ridgecrest Dr, Rocky Mount, NC 27803-1222, United States.
Email: support@doowpuzzle.com.