Refund policy

At Doow Puzzle, your satisfaction is our top priority. This policy outlines how we handle order cancellations, returns, refunds, and replacements to ensure you have a seamless experience.

1. Order Cancellation (24-Hour Window)

Within 24 Hours: You can request a full refund by canceling your order within 24 hours of placement.
After 24 Hours: Once 24 hours have passed or after the order has been processed/shipped, it can no longer be canceled. If your order has already shipped, you may initiate a return upon receiving the package according to our 30-Day Return Window.

2. 30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible:

The item must be unused, in its original condition, and in the original packaging.
Proof of purchase (order number or receipt) is required.

Note: Opened or assembled puzzles are not eligible for return unless a manufacturing defect is present.

3. Missing Piece Support Policy

We know how frustrating a missing piece can be. If your puzzle is incomplete:

Email us at support@doowpuzzle.com with your order number and a clear photo of the area with the missing piece.
Upon verification, we will ship the replacement piece(s) at no additional cost.
This service is available for up to 6 months from the purchase date and does not require you to return the puzzle.

4. Damaged or Defective Items

If your order arrives damaged or defective:

Contact us within 7 days of delivery.
Provide photos of the damaged product and the shipping packaging.
We will provide a full replacement or a full refund if the item is out of stock.

5. Non-Returnable Items

The following items cannot be returned:

Opened or partially assembled puzzles (except for manufacturing defects).
Gift cards.

6. Shipping Costs

Defective or Incorrect Items: We provide a prepaid return shipping label.
Change of Mind: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.