Privacy Policy

Effective Date: December 25, 2025

At Doow Puzzle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website operated from Rocky Mount, North Carolina, United States.

1. INFORMATION WE COLLECT

When you interact with our website, we collect information necessary to operate our store and fulfill your orders.

Order Information

When you make a purchase, we collect:

  • Name.
  • Billing and shipping address.
  • Payment information (processed securely by third-party payment providers).
  • Email address.
  • Phone number.

We do not store full credit card numbers on our servers.

Device Information

We automatically collect certain information about your device, including:

  • IP address.
  • Browser type.
  • Time zone.
  • Cookies and similar tracking technologies.

This information helps us improve site functionality and security.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders, including shipping and payment processing.
  • Communicate order updates, shipping notifications, and customer support requests.
  • Provide replacement parts or resolve issues such as missing pieces.
  • Screen orders for potential fraud or security risks.
  • Comply with applicable legal, tax, and accounting requirements.

3. SHARING YOUR INFORMATION

We share your personal information only with trusted third parties necessary to operate our business:

  • E-commerce platform providers (such as Shopbae).
  • Payment processors (such as Stripe or PayPal), which are PCI-compliant.
  • Shipping carriers (such as USPS, UPS) for order delivery.
  • Legal or regulatory authorities, if required by law.

We do not sell or rent your personal information to third parties.

4. DATA SECURITY

We take reasonable measures to protect your personal information, including:

  • SSL (Secure Socket Layer) encryption for data transmission.
  • Restricted access to personal data limited to authorized personnel.
  • Secure third-party payment processing.

In the event of a data breach, we will notify affected users as required by applicable law.

5. CHILDREN’S PRIVACY

Our website is intended for use by adults. While some of our products are designed for children, we do not knowingly collect personal information from children under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or updates to your personal information.
  • Request deletion of your personal data, subject to legal or operational requirements.

To exercise these rights, please contact us using the information below.

7. DATA RETENTION

We retain your order and personal information only as long as necessary to:

  • Fulfill orders and provide customer support.
  • Comply with legal, tax, or accounting obligations.

You may request deletion of your personal data at any time, subject to applicable laws.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. CONTACT INFORMATION

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: support@doowpuzzle.com.
  • Address: 3121 Ridgecrest Dr, Rocky Mount, NC 27803-1222, United States.
    Mon-Fri, 10:00 AM – 6:00 PM (GMT-05:00) Eastern Standard Time (New York).