Return & Refund Policy

At Doow Puzzle, your satisfaction is our top priority. This policy outlines how we handle returns, refunds, and replacements to ensure you have a seamless experience.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible:

The item must be unused, in its original condition, and in the original packaging.
Proof of purchase (order number or receipt) is required.
Note: Opened or assembled puzzles are not eligible for return unless a manufacturing defect is present.

2. Missing Piece Support Policy

We know how frustrating a missing piece can be. If your puzzle is incomplete:

Email us at support@doowpuzzle.com with your order number and a clear photo of the area with the missing piece.
Upon verification, we will ship the replacement piece(s) at no additional cost.
This service is available for up to 6 months from the purchase date and does not require you to return the puzzle.

3. Damaged or Defective Items

If your order arrives damaged:

Contact us within 7 days of delivery.
Provide photos of the damaged product and the shipping packaging.
We will provide a full replacement or a full refund if the item is out of stock.

4. Non-Returnable Items

The following cannot be returned:

Opened or partially assembled puzzles (except for defects).
Gift cards.
Items marked as "Final Sale" or purchased during clearance events.

5. Shipping Costs

Defective/Incorrect Items: We provide a prepaid return shipping label.
Change of Mind: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.