At DoowPuzzle, your satisfaction is important to us. This policy explains how returns, refunds, and replacements are handled.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• Original packaging must be intact

• Proof of purchase (order number or receipt) is required

Opened or assembled puzzles are not eligible for return unless there is a manufacturing defect.

2. Missing Piece Support Policy

We understand that missing pieces can affect your experience.

If your puzzle is missing a piece:

• Please contact us at support@doowpuzzle.com

• Include your order number and a clear photo showing the missing piece area

After verification, we will ship the replacement piece(s) at no additional cost.

This support service is available for up to 6 months from the purchase date and does not require returning the product.

3. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 7 days of delivery

• Provide photos of the damaged item and packaging

After review, we will offer either:

• A replacement item, or

• A full refund if a replacement is unavailable

4. Non-Returnable Items

The following items are not eligible for return:

• Opened or partially assembled puzzles (unless defective)

• Gift cards

• Items marked as Final Sale or purchased during clearance events

5. Return Shipping Costs

• Defective or incorrect items: We will provide a prepaid return shipping label.

• Change-of-mind returns: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

6. Refund Processing

Once your return is received and inspected:

• You will be notified of the approval or rejection

• Approved refunds will be issued to the original payment method

• Refunds typically appear within 3–5 business days, depending on your payment provider

7. How to Start a Return

To request a return or report an issue, please contact us:

Email: support@doowpuzzle.com
Return Address: 3121 Ridgecrest Dr, Rocky Mount, NC 27803, United States.
Monday - Friday, 10:00 AM – 6:00 PM (GMT-05:00) Eastern Standard Time (New York).

Include your order number and reason for contact so we can assist you promptly.